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Student Grievances Sydney

We hope that your time at the University will be a rewarding and enjoyable one; however, occasionally problems arise and you find that you have a grievance in relation to actions or decisions taken by University staff, including matters involving administration, learning and teaching and breaches of University policy. This includes grievances in relation to unit results. The University has established a set of procedures for dealing with such matters. The steps involved in grievance resolution are set out in the Student Grievance Resolution Policy and are summarised below.

Please lodge your grievance with your home institute Appointed Officer using the Formal Grievance Form. This form is available in two formats:

  1. Student Formal Grievance Form in PDF format
    This form is designed to be filled out online, printed out, signed, dated and returned to the relevant Faculty Dean or Support Unit Director. If you cannot fill out the form online, you can download and fill out the RTF version below.
  2. Student Formal Grievance Form in RTF format
    If you are using a screen reader we recommend this format.

The TAFE NSW Northern Sydney Appointed Officer (Greta Lane) can be contacted by emailing UCAppointedOfficer.nsi@canberra.edu.au

The TAFE NSW South Western Sydney Appointed Officer (Geethani Nair) can be contacted by emailing UCAppointedOfficer.swsi@canberra.edu.au

Lodging a Grievance

Step 1 – Informal Resolution (Academic Grievances Only)  In the first instance, you should approach the person closest to the source of the issue to resolve the grievance. You might choose to go and see them face to face, send them an email or perhaps call them by phone. If you are unable to resolve your grievance with them, then you should approach the Head of Discipline next, to seek their assistance in resolving your grievance.

Step 2 – Formal Resolution If your grievance cannot be resolved informally or it relates to an administrative matter, you may submit a formal grievance in writing. Please lodge your grievance with the Appointed Officer at your home institution using the Formal Grievance Form above. The Appointed Officer will ensure that the matter is then referred to the appropriate Faculty Dean or Business Unit Director at the University of Canberra.  

Step 3 – Appeal  If your grievance has not been resolved through the formal process, you may appeal to the Student Appeals Committee. Your appeal must be in writing and must demonstrate grounds for appeal. Appeals should be lodged to the Secretary, Student Appeals Committee who can be contacted by email, SecretarySAC@canberra.edu.au. A decision by the Student Appeals Committee is the final decision within the University.

Please use one of the following forms to lodge an appeal with the Student Appeals Committee:

  1. Student Appeals Committee - Academic or Administrative Appeal Form (RTF Format)
  2. Student Appeals Committee - Exclusion Appeal Form (RTF Format)

Step 4 – External Appeal  Finally, if your grievance has not been resolved, you may request the ACT Ombudsman to review the decision of the Student Appeals Committee. More information on this process can be found on the ACT Ombudsman's website – www.ombudsman.act.gov.au

If a student’s grievance is a discrimination complaint, the student may wish to lodge an appeal to the ACT Human Rights Commission. More information about lodging a complaint is available at: http://hrc.act.gov.au/discrimination/make-discrimination-complaint/

Exceptions to the Student Grievance Resolution Policy

The following are exceptions to the application of the Student Grievance Resolution Policy for the resolution of student grievances:

  • a decision made under the University of Canberra Student Conduct Rules 2015 (i.e. appeals against  the outcome of a Summary Inquiry or a Committee Inquiry);
  • an unsuccessful application for a remittance of a HELP debt. In these cases appeals should be directed in the first instance to the Vice President Operations,
  • a decision made under the University of Canberra Admission Rules 2010 to terminate a student’s enrolment arising from a failure to meet the conditions for continuation under a conditional/probationary offer. In these cases appeals should be directed to the Admissions Committee;
  • a decision made under the University of Canberra Admission Rules 2010 to make an offer of admission subject to conditions or to refuse admission to an applicant. In these cases appeals should be directed to the Admissions Committee;
  • a refusal by the Dean of Students to allow submission of a late Statement of Reasons as per the Academic Progress Policy; or
  • a decision made by an appropriate review authority in accordance with the Academic Progress Policy unless there is new mitigating evidence which was not available at the time the student submitted their statement of reasons as to why they should be allowed to continue with their course of study and might have affected the appropriate review authority's decision had it been available at the time, and/or  there was a failure of process resulting in disadvantage to the student.

Information, advice and support

Students requiring further information or assistance in relation to the University's student grievance process should approach their Appointed Officer and local student support service for advice.

The University of Canberra Students' Association provides free advice, support and advocacy to all UC students who have a grievance.
Telephone: 1800 UNI HELP (1800 864 4357) 
Email: student.advocacy@canberra.edu.au