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Tourism and Communication (8731.2)

Level: Level 2 - Undergraduate Intermediate Unit
Credit Points: 3
HECS Bands: 1
Faculty: Faculty of Business, Government & Law
Discipline: School of Management

Availability

    Unit Outlines

    To view your Unit Outline, click View to log in to MyUC and access this information, or visit your unit's online teaching site.

    • Semester 2, 2018, ONLINE, BRUCE (179248) - View
    • Semester 2, 2018, ON-CAMPUS, TQB-SB (179250) - View
    • Semester 2, 2018, ON-CAMPUS, NSI-SL (179249) - View
    • Semester 2, 2018, ON-CAMPUS, BRUCE (179246) - View
    • Semester 2, 2017, ONLINE, BRUCE (167520) - View
    • Semester 2, 2017, ON-CAMPUS, TQB-SB (167522) - View
    • Semester 2, 2017, ON-CAMPUS, NSI-SL (167521) - View
    • Semester 2, 2017, ON-CAMPUS, BRUCE (167518) - View
    • Semester 2, 2016, ONLINE, BRUCE (151411) - View
    • Semester 2, 2016, ON-CAMPUS, TQB-SB (155361) - View
    • Semester 2, 2016, ON-CAMPUS, NSI-SL (155360) - View
    • Flexible and Self Paced Period 12, 2015, SELF-PACED, BRUCE (148677) - View
    • Flexible and Self Paced Period 11, 2015, SELF-PACED, BRUCE (148676) - View
    • Semester 2, 2015, ON-CAMPUS, BRUCE (139823) - View

    If a link to your Unit Outline is not displayed, please check back later. Unit Outlines are generally published by Week One of the relevant teaching period.

    Syllabus

    This unit provides students with an introduction to the management of organistations within the service industry and the transformation taking place in information and communication technologies. To enable students to work as a professional in a competitive market, personal communication skills must be in line with the demands of the real world of service management. Therefore, the vital role of communication in the service encounter will be emphasised, particulary in respect of electronic , written and interpersonal communication.

    Learning Outcomes

    1. demonstrate an awareness of major information and communication technological trends in the tourism industry;
    2. apply a range of communication theories and concepts applicable to service-based industries; and
    3. demonstrate skills in interpersonal communications including conflict management, group dynamics and team management

    Assessment Items

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    Contact Hours

    Three hours per week.

    Prerequisites

    Must have passed 12 credit points.

    Referenced Courses



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