Refund Policy for

• Diploma Program
• International Access Program 

The University of Canberra College has a fee refund policy for situations where special circumstances exist.  The University of Canberra College will refund 100% of the tuition fees that you have paid if your application for a student visa is unsuccessful.  You should write to the Academic Director, University of Canberra College promptly if your visa application is denied so that we can commence the refund procedure as soon as possible.  You must include the original rejection letter.

The University of Canberra College will refund 100% of the tuition fees that you have paid if the course the University of Canberra College offers does not start on the agreed starting day, the course stops being provided after it starts and before it is completed, or the course is not supplied fully to you because the University of Canberra College has had a sanction imposed.

If you change your mind about studying at the University of Canberra College you should advise us in writing of this decision.  We will agree to a refund if you meet one or more of the following conditions:

a)      You change your mind before getting your visa.

b)      After you get your visa you are unable to travel to Australia because of family illness.  (We would expect that you would advise the immigration office of this and arrange for your visa to be cancelled.  You should provide us with evidence of this cancellation).

c)      After arriving in Australia you are required to return to your home country because of illness or other special circumstances.  (Again we would need to see that you had made arrangements with DIAC to change the duration of your student visa to enable return home only).

Your eligibility for a refund will depend on when we have received advice of your decision:

·         If written advice is received before 5:00pm on Friday of Week 4 of the term then we will refund 100% of the tuition fees that you paid. 

·         If the written advice is received after 5:00pm on Friday of week 4 of the term you will not be eligible for any refund. 

NOTE:  Please note that we are required to advise the Department of Immigration and Citizenship of changes to your study program and a withdrawal of your application may result in changes to your entitlement to enter or remain in Australia.

Refunds will be reimbursed in Australian dollars.  Agency fees, if applicable, cannot be refunded.  Refunds will be paid within 4 weeks after we have received your application in writing.

When you sign your application form to study at the University of Canberra College you agree to the above Refund Policy.  Please note that this refund policy does not remove the right for a student to take further action under Australia’s consumer protection laws or through the College’s dispute resolution processes.